Refund and Returns Policy

1. General Policy

At nerdnook, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Digital downloads or software licenses.
• Personalized or custom‑made products.
• Gift cards.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1 (443) 443-2003to obtain a Return Merchandise Authorization (RMA) number. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once you receive the RMA number, pack the item securely and include the RMA inside the package. Ship the return to the following address:

nerdnook
2449 Southwest 15th Drive
Baltimore, Maryland 21221
United States

You are responsible for all return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

In some cases, a partial refund may be granted for items that are returned in a condition that is not fully resalable, or for restocking fees as applicable.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please follow the return process and indicate that you would like an exchange. We will ship the replacement item once the original return is received and inspected.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery. We will cover the return shipping costs and either replace the item or issue a full refund, according to your preference.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified time frames.
• Follow the return instructions precisely, including using the RMA number and original packaging.

8. Legal Disclaimer

These policies do not affect any statutory rights you may have under applicable consumer protection laws. nerdnook reserves the right to modify this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (443) 443-2003
Address: 2449 Southwest 15th Drive, Baltimore, Maryland 21221, United States